How can we help?
Find answers, track orders, manage payments and get support – we're here for you!
FoodsGrid Assistant
Your smart support assistantOrders
Track, cancel, modify or report an issue with orders.
Payments
Failed payments, refunds and receipts.
Account
Login, privacy, addresses and preferences.
Business support
Restaurant, supplier and partner help.
Frequently asked questions
How are refunds processed?
Refund eligibility is determined by order state, merchant policy and FoodsGrid support rules. Payment completion is confirmed only through the payment provider.
How do grocery substitutions work?
If an item is unavailable, we'll replace it with the closest match. You can approve or decline substitutions from your order.
How does the bot protect my account?
Our assistant never asks for passwords or OTPs. For your safety, we may verify your identity before resolving issues.
Still need help?
Our support team is ready to assist you.
Fast Support
We reply within minutes
Secure & Safe
Your data is always protected
24/7 Assistance
Round the clock support
Trusted by Thousands
Loved by customers worldwide