Help & support
Self-service answers, order help and human support in your language.
FoodsGrid Assistant
Your smart support assistantOrders
Track, cancel, modify or report an issue with orders.
Payments
Failed payments, refunds and receipts.
Account
Login, privacy, addresses and preferences.
Business support
Restaurant, supplier and partner help.
Frequently asked questions
How are refunds processed?
Refund eligibility is determined by order state, merchant policy and FoodsGrid support rules. Payment completion is confirmed only through the payment provider.
How do grocery substitutions work?
How does the bot protect my account?
Still need help?
Our support team is ready to assist you.
Call us+358 40 123 4567
Email ussupport@foodsgrid.com
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